(TOWARDS SMART GOVERNMENT: GLOBAL DIGITAL TRANSFORMATION AS A DRIVER OF CHANGE)

Abstract

The current technological revolution has significantly impacted the public sector, driving governments to adopt digital transformation to remain competitive in a globalized world. This change, fueled by advances in communications and computing, has enabled instant interconnection, fostering the exchange of information and collaboration across borders. However, the implementation of digital transformation in public administration is complex, as it involves not only technology but also the interaction of various actors, institutions, and socioeconomic and political factors. The process requires governments to navigate global standards while managing their daily operations, often creating challenges in aligning technology with governance. Despite the potential benefits, many digital initiatives face risks and resistance due to high costs and reluctance to overhaul established structures. This chapter explores the theoretical framework of digital transformation, examining how different governments around the world have adopted and adapted these changes. Through the analysis of both successful and failed initiatives, ten key factors for the success of digital transformation in the public sector are highlighted. These factors range from strong leadership and collaboration to the use of appropriate technologies and a user-centered design approach. Finally, the chapter emphasizes the need for governments not only to adopt technological advances but also to foster a flexible, innovative, and collaborative environment to achieve a truly intelligent government in a globalized context.